LOST OR STOLEN PACKAGES
USPS: If a package is marked “delivered” but you have not received it, you will need to check with your local post office.
- USPS delivery vehicles use GPS that can automatically update a package as "delivered" prematurely. Please wait another business day, as the package could have been marked as delivered by mistake, and will arrive the following day.
- Contact your local USPS post office. Make sure you contact your LOCAL post office, and not the USPS hotline. Your local post office will be able to provide quicker, and better service. Ask who delivered the package, and ask for the details of that day's delivery. USPS is used to these questions, and will generally provide helpful information.
We are not responsible for lost or stolen packages, however, we will replace items on a case by case basis.
WHEN WILL I RECEIVE MY ORDER?
Orders are shipped within 2 business days of receiving the order, as long as the order is in stock.
IS SHIPPING FREE?
Unfortunately due to increasing shipping rates, we can not offer free shipping at this time.
WHY IS MY ORDER BEING SHIPPED IN DIFFERENT PACKAGES?
If you have a multi-item order, depending on size, each item may be shipped in seperate packaging. Alternatively, if an item is popular and on a bit of a back order, we might ship your items at different times, in different packages, to prevent holding up your order and to get it to you as fast as possible!